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Transform customer experience with a holistic approach

Improve customer satisfaction with a unique methodology focused on improving the entire customer journey rather than individual touchpoints

  • Category Optimization

    Fuel revenue growth by 10–15% by improving
    customer satisfaction through upselling and acquisition

Enhance customer experience by capturing feedback from all your customers, across every channel.

Providing an optimum customer experience has been one of the key drivers of customer loyalty. However, trying to understand customer perception only through touchpoints is simply not enough. Periscope solutions helps businesses transform customers’ perception of their company.

Our unique customer experience transformation approach, built around changing customer journeys rather than touchpoints, helps companies follow the experience as customers see it and improve accordingly.

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Solutions for Customer Experience Improvement

  • Journey Pulse

    Benchmark your customer experience against your competitors’.

  • Journey Analytics

    Aggregate and analyze operational customer data for key customer journeys.

  • Journey Measurement

    Collect, analyze, and report on customer feedback.