The Periscope Service Team helps you get fast and sustainable impact from your project investment
Targeted implementation focused on
client outcomes and ongoing success
Flexible approach to address complex data
contexts or fragmented IT infrastructures
efficiently and economically
Unparalleled problem-solving skills in
close collaboration with client teams
Proprietary data management tools to
handle big data securely, efficiently,
After the engagement our professional service teams work collaboratively to ensure the solutions are implemented to the highest standards to deliver value rapidly and over the long term. Our team operates globally from hubs located in the Americas, Europe, and Asia and support is available in English, Chinese, Spanish, Hindi, and French with a constantly expanding language support base.
Senior members of our professional service teams work closely with client personnel to set business requirements, clean and structure data, and integrate solutions into existing internal or external systems.
Our best-in-class help desk is available 24/5 to answer inquiries and help resolve any issues. Expert contacts bridge your team to implement add-ons, manage ongoing analytics, and support the design, management, and monitoring of the infrastructure and systems required to deliver secure access to Periscope solutions.
A comprehensive end-user training program is offered including classroom, e-learning, and familiarization with solutions. Training also includes an analytics course on how to quickly turn the insights gained into recommendations and actions.
Support in solutions delivery and processing of recurring data management tasks such as automating data transformation and regularly refreshing data.